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Policies & Customer Service
 

Our policies were developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our clients and partners. If you have any questions, please contact us.

PAYMENT OPTIONS:
Online orders can be process with:

Solution Graphics
Acceptance Mark
  (Use PayPal and save 5% on your merchandise order)

Mail orders can be processed with:

  • Cashiers Check
  • Money Order
  • Personal/Business Check

(Please note: all checks must have pre-printed account information - no temporary checks accepted). Please make all checks & money orders payable to My NapPak, Inc. No COD's.

SHIPPING INFO:
Domestic 48 United States - Via DHL ground to a street address.   All other locations (i.e., Hawaii, Alaska, Guam, Puerto Rico, etc.) please call for ordering & shipping information. Non-monogrammed orders are normally shipped within 2 business days. Please note: Monogramming adds 7 days to shipping process. If any delays in shipping occur, we will notify you by phone or e-mail.

RETURN POLICY:
We take pride in our reputation for top quality products and excellent value. If for any reason you do not want the items you ordered from My NapPak, Inc., you have 30 days from the date of transaction to return them for a full refund, less shipping and handling. Tags must be attached and products must be in original condition and unmonogrammed in order for this agreement to be honored. You will be responsible for the return shipping cost. If any items are damaged or the wrong fabric pattern is sent, we will pay for the return shipping and send the correct item or if that fabric pattern is no longer available, we will refund your money. All items have been inspected prior to shipment

PLEASE SHIP ALL RETURNS TO:
My NapPak, Inc.
16008 Ranchita Drive
Dallas, Texas 75248

STATE SALES TAX:
State sales tax will be an 8.25% charge to Texas residents only.

PRIVACY POLICY:
We value and respect your privacy. Any information provided is used exclusively by My NapPak, Inc. for marketing and statistical purposes and will not be shared with any other company or organization. If you place an order, we collect your billing address, credit card information, and telephone number. This information will only be used to process orders, and if necessary, to contact you regarding the status of your orders. We do not share any of our customer information with other companies or organizations. If you have concerns about your privacy in regards to this website, please contact us at 800-263-8553, or beth@mynappak.com with your questions.

TRADEMARKS & OWNERSHIP OF MATERIAL:
My NapPak, Inc. is a Texas Corporation. My NapPak, Inc. name and logo design are registered trademarks of My NapPak, Inc. All materials on My NapPak, Inc.'s website are copyrighted and are protected under treaty provisions and worldwide copyright laws. My NapPak, Inc.'s materials, products and designs may not be reproduced, copied, edited, published, transmitted, uploaded or sold in any way without My NapPak, Inc.'s written permission.